Cobra After-Sales provides a wide variety of support, including assistance from your local dealer, such as servicing, repairs and maintenance support.
Below is an overview of the support that you can tap into. Alternatively you can call the Cobra Support line on 0115 986 6646 or email any queries or questions to firstname.lastname@example.org
As a producer of Lithium Ion industrial batteries, under the Waste Batteries and Accumulators Regulations 2009, Cobra Garden are obliged to take back free of charge, waste industrial batteries suppliedto an end user for treatment and recycling. We are required to do this in any calendar year we place new industrial batteries on the market.
If any of our customers or in certain cases other end users, require us to take back Cobra Garden Lithium Ion industrial batteries, please contact us using the contact details below. We will agree the necessary arrangements for the return, proper treatment and recycling of these waste industrial batteries using BatteryBack.
Alternatively, batteries can be taken direct to a BatteryBack collection point using the locator at: http://www.batteryback.org/battery-collection.html
Cobra Product Support Manager
Telephone 0115 986 6169
Our comprehensive warranty covers you in the unlikely event that your machine requires repair due to a manufacturing defect. The Cobra authorised dealer is obliged under this warranty to repair or replace defective parts found during the machines warranty period. This repair will be free of charge for materials and labour only. This warranty will not cover wear and tear parts such as blades, spark plugs, filters, drive belts, cables etc. Please Note: Manufacturers Engine and Battery warranty periods may differ from that of the machine.
In the event of your machine needing warranty repair please note the following.
We would always recommend the company that sold you the machine should be able to carry out the repair. In the event that they are unable to do so please locate your nearest stocking dealer with the dealer locator off the home page. Or contact us at email@example.com
All Cobra products in the current Cobra portfolio are covered for a period of 2 years* from the date of purchase to the original purchaser.
This applies when used for the designed purpose of that product by domestic users.
*2 year warranty excludes Professional Lawnmowers (5 Years) Garden Carts, Trailers, Spreaders, Sweepers & Sack Trolleys (1 Year)
All Cobra Products stated below are covered for a period of 1 year* from the date of purchase to the original purchaser. This applies when
used for the designed purpose of that product by semi-professional and professional users.
*1 year warranty excludes Professional Lawnmowers (2 Years)
- Cobra AirMow 51 Pro Hover (1 Year)
- Kawasaki powered hand held products (1 Year)
- Cobra S-Series powered hand held products (1 Year)
- Cobra Professional Lawnmowers (2 Years)
Professional Lawnmowers, Domestic Use:
All Professional Lawnmowers in the current Cobra portfolio are covered for a period of 5 years from the date of purchase to the original
purchaser. This applies when used for the designed purpose of that product by domestic users.
Professional Lawnmowers, Professional Use:
All Professional Lawnmowers in the current Cobra portfolio are covered for a period of 2 years from the date of purchase to the original
purchaser. This applies when used for the designed purpose of that product by semi-professional and professional users.
REPAIR / RETURNING FAULTY GOODS
If your product fails due to a defect in materials or workmanship within the warranty period it will be repaired or replaced at no charge providing that the repairs are carried out by an approved Cobra dealer. Delivery and collection of the machine is your responsibility and not covered by the warranty.
Items should be received in a good condition, with all component parts and manuals, along with any promotional items received. You should also include your invoice and returns form.
Note: Please ensure all petrol driven products are drained of fuel and oil, due to the road transport regulation.
Please package your item securely to prevent damage during transportation, in the original box or a suitable box secured with clear tape (Not brown parcel tape), along with your invoice and a completed Returns Form and label. You can obtain a label from speaking directly to customer services team on 0115 986 6646 – machinery returns / warranty
Note: If no fault is found with the product, the product will be returned and a handling charge of a minimum of £30.00 will apply.
If a box is required, this can be purchased at a non-refundable cost of £15.00 inc vat
It is important to have your machinery properly maintained and serviced. There are specific service intervals for your machinery. It is your responsibility to ensure that this is done. Failure to carry out the required maintenance could result in your warranty being invalidated. Please refer to your owner’s manual for service intervals and maintenance requirements.
Please note that your product will require more regular servicing / maintenance if working in very wet, dry, dusty conditions and or in high ambient temperatures.
COBRA DEALER NETWORK
We have a comprehensive dealer network with over 400 servicing dealers. Please visit www.cobragarden.co.uk to find your nearest dealer, who would only be too happy to help you with any of your enquiries.
COBRA PARTS & ACCESSORIES
In all cases we recommend that you only use genuine Cobra parts and accessories. Inferior parts can cause damage to you, your machine and invalidate your warranty. If you require spare parts or accessories please visit; www.cobragarden.co.uk or call 0115 986 5246